We were truly looking forward to this celebratory lunch but were left very disappointed at the low level of crisis management. We booked and paid in advance, but only when we managed to get the whole family there, were we told many of the menu items (7 of the 12 main meals, many of the wines and the cocktails) were not available. All the food we were looking forward to was not available.
The waiters were visibly stressed and were really kind about helping us enjoy, but not a manager came to apologise for the inconvenience and when we explained how unacceptable this was for us. We stayed only because of the trouble of finding another place to eat at the last minute - we truly wish we did not and would not be recommending this place to anyone due to this. Although a stunning place, the service is simply not worth the price.
Lufuno Tshivhase
4 months agoWe were truly looking forward to this celebratory lunch but were left very disappointed at the low level of crisis management. We booked and paid in advance, but only when we managed to get the whole family there, were we told many of the menu items (7 of the 12 main meals, many of the wines and the cocktails) were not available. All the food we were looking forward to was not available. The waiters were visibly stressed and were really kind about helping us enjoy, but not a manager came to apologise for the inconvenience and when we explained how unacceptable this was for us. We stayed only because of the trouble of finding another place to eat at the last minute - we truly wish we did not and would not be recommending this place to anyone due to this. Although a stunning place, the service is simply not worth the price.
Ndaedzo “Mr President” Munzhelele
a year agoTHILIVHALI VHUKHUDO
8 months agoMbofho Mutsila
2 years agoTendani Mavhila
3 years ago